FAQs
Returns
What is your return policy?
We stand behind our products and proudly offer a 60-day money-back guarantee. If you're not satisfied with your Ancient Nutrition purchase, you can return it for a refund within 60 days of purchase. Our guarantee ensures that you can try our products risk-free!
How do I return my order?
It’s our privilege to stand behind Ancient Nutrition’s 60 day money back guarantee. To return an item, please call us at 855-803-1275 Monday – Friday 7am – 8pm CST, Saturday 8am -7PM CST.
Which items are returnable?
Physical products purchased in the last 60 days.
Which items are non-refundable?
- Shipping cost
- Items marked as final sale
- Gift Cards
- Free gifts or promotional items with retail value
- Items purchased with rewards points
You will be automatically refunded back on the card used to purchase the item once it arrives back in our warehouse and is processed (approx. 1-2 weeks).
Do you offer exchanges?
We do not offer exchanges at this time. We stand behind our products and proudly offer a 60 day money-back guarantee. If you're not satisfied with your Ancient Nutrition purchase, you can return it for a refund within 60 days purchase. Our guarantee ensures that you can try our product risk-free.
Subscribe & Save
How do I access my account?
Access your account here
Having trouble?
There are three reasons why you may not be able to access your account:
- Your password is incorrect
- Reset your password
- Your account was never activated via email
- Search your email for: "Customer account activation"
- Your account is under a different email address
Still having trouble?
Contact us at 855-803-1275 Monday through Friday 7am - 8pm CST, Saturday from 8am-7pm CST or email support@ancientnutrition.com and we'd be happy to send out the activation code or a password reset.
My subscription item is out of stock. What do I do?
We’re truly sorry for this delay. We aim to maintain the highest quality standards possible for our real- food ingredient products. Regrettably, this means we will be out of stock of this item occasionally.My subscription order has already shipped. Can I still cancel?
In order to best serve you, we began processing your order as soon as it was placed. We are sorry for any inconvenience that we cannot cancel your order at this time.
How does my subscription work?
There are many perks of our Subscribe and Save program. Not only can you save 15% off your order, you have the flexibility to choose when your shipments come and the frequency of them. You have the ability to manage your subscription at your convenience! You can easily skip a month, delay shipments, add/remove products, and simply adjust as needed to fit your lifestyle.
Subscriptions are a convenient way to save money and ensure a consistent supply of your favorite Ancient Nutrition products. You can cancel at any time for any reason. We also send you a convenient reminder email, so you have a heads up when your shipment is getting ready to be processed.
Support
How do I contact your support team?
We're here for you Monday through Friday 7am - 8pm CST, Saturday from 8am-7pm CST by contacting our Store Support team at 1-855-803-1275.
You may also email support@ancientnutrition.com with any questions or concerns.
Can I buy Ancient Nutrition products in stores?
Yes! We sell at Retailers all across the United States and Canada. Use this store finder to find a retailer near you.
Can I ask Dr. Axe my personal health questions?
Dr. Axe is not available for patient appointments at this time, however, he suggests https://maxliving.com to find a like-minded practitioner in your area, should you be interested in seeking one out.